What began as an emergency outage call became a powerful partnership based on expertise, trust, and a mutual passion for community healthcare.

The Four Contact Center Maturity Stages: Where Do You Rank?

Burwood Group helped Carle transform from 13,000 phones and disjointed contact center locations to a unified Cisco contact center platform with customized training for all agents. Carle continues their journey today towards transforming the contact center into a true patient experience center.

Through our extensive work with healthcare clients, Burwood has created a contact center maturity roadmap comprised of four key stages. Read our to determine where you rank and how to get to the next level.