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In January 2012, Rush University Medical Center (RUMC) opened a new, state-of-the-art 376-bed tower adjacent to their existing medical center. The Department of Professional Nursing Practice was tasked with the design and implementation of a training program to ensure staff were prepared for the new technologies and environment. RUMC leadership turned to Burwood Group for training and adoption guidance to facilitate a successful transition into the new facility.

The Challenge: Train over 2,000 clinical staff members on new bed tower clinical workflows and technologies, on time and on budget

Burwood Group training consultants worked with RUMC nursing leadership to design a workflow-driven training program with customized, role-specific learning paths. They embraced a blended delivery strategy to enhance knowledge retention and reduce in-person training time. Most importantly, Burwood Group’s solution was designed with the organization’s key outcomes in mind: immediate communication, increased efficiency, and improved patient outcomes.

Outcomes:

• An effective training program for all resources within a three-month timeframe

• Collaboration and adoption across the organization

• A successful transition into the new tower

Success Metrics:

• Over 980 nurses trained

• Over 450 interventional and imaging staff

• Over 600 support and other clinical staff

• Over 300 ambassadors trained to give tours and get staff acclimated to space

• Increase of 18% on quietness level on units that moved

• Increase of 6% of staff responsiveness on transferrred units