IT Whitepapers & Guides
Ready to learn more about technology strategy, IT vendor selection, or implementation best practices? Check out our free IT whitepapers and guides below. Our consultants provide future-proof guidance and recommendations based on years of client experience and technical training.
Collaboration Strategy
Business Continuity and Disaster Recovery
Ransomware Recovery and Lessons Learned: A Client Case Study
Examine a real-world case study of how Burwood Group helped a client with ransomware recovery and prevention.
Managed Services
How to Select the Right Managed Services Provider
Three Essential Questions for a Successful Cloud Strategy
In this paper, we explore important considerations to guide your cloud strategy development.
Examine a customized process automation solution that can free up resources and create efficiency in complex environments.
Collaboration Process Automation
A large enterprise customer required changes to employee working habits. We documented exactly how we approached their environment, the specific technologies we used, and the order in which we deployed them for maximum functionality and user adoption.
Case Study on Remote Worker Collaboration Strategy
A practical guide for selecting the right managed services provider for your business: contract structure, scope, and more.
The Contact Center Now
Contact centers and call centers are often the first line of communication between a business and their customer. In today’s consumer-driven world, business leaders expect contact centers to deliver a highly-personalized customer experience that meets and exceeds expectations. Our contact center experience combines technical capabilities with strategic goals to create a customer-centric, future-proof contact center strategy.
Burwood’s contact center experts outline a series of “maturity stages” based on the capabilities of the contact center to help guide your technology roadmap.
The Evolving Contact Center: From Call Center to Customer Experience Center
Cloud Strategy
Investing in cloud training, migration, or strategy work? Our guides provide best practices based in real experience helping clients to leverage the cloud in smart, strategic ways. Read on for more information about how to ensure your cloud adoption plans are aligned to best practice recommendations, or to jumpstart your next project.
While all cloud migrations have their own unique set of drivers and requirements, there are common steps to success.
Cloud Migration Best Practices for the Enterprise
Healthcare and IT
Burwood Group’s healthcare consultants are experts in selecting and implementing technology that improves patient and clinical outcomes. Since 1997, we’ve worked with over 200 hospitals and health systems across the U.S. Our healthcare-specific resources dive into critical areas of healthcare security, patient experience, and more.
How to develop a comprehensive medical device security program that addresses vulnerabilities, prevents breaches, and safeguards patient information.
Medical Device Security Challenges and Best Practices
The Evolving Healthcare Contact Center: Principles for Improving Patient Experience
Successful health systems will learn to better leverage their contact centers as a way to attract and retain patients, and to tackle a complex set of new challenges.