At Burwood Group, we’ve seen firsthand how artificial intelligence is transforming contact centers. From intelligent virtual agents to predictive analytics, AI is helping organizations deliver faster, smarter, and more personalized support. 

This blog explores how AI is reshaping customer service, the tools making it possible, and how your organization can stay ahead. 

Selecting the right cloud contact center vendor is one of the most impactful decisions you can make for your customer experience strategy. By asking the right questions and aligning features with your organization’s unique needs, you set the stage for a solution that not only works today but evolves with you tomorrow. With the right partner, a cloud contact center isn’t just a tool—it’s a way to boost efficiency, empower teams, and build stronger customer connections. 

Burwood recently completed a project with a client where they established an “AI Hub” that includes policy documents, training materials, and approved AI tooling. Creating a safe space for testing can lower the chance that your organization will use unapproved tools. This also helps protect your private data.

The MS365 Conference held in Las Vegas, was an exceptional event that provided a platform for professionals to network and establish new connections. In this blog, we will delve deeper into these two new features and explore their potential benefits.

Fast-advancing artificial intelligence and machine learning capabilities are sparking all-new strategic value for storage.